System Requirements
What are the minimum system requirements?
RapiNova requires a modern web browser (Chrome, Firefox, Safari, Edge), stable internet connection, and at least 4GB RAM for smooth operation. No special software installation needed.
Which browsers are supported?
Google Chrome (recommended), Mozilla Firefox, Safari, Microsoft Edge, and other modern browsers. Internet Explorer is not supported.
Can I use RapiNova on mobile devices?
Yes! RapiNova is responsive and works on tablets and smartphones. For best experience, use tablets for POS operations and smartphones for quick access.
What internet speed do I need?
Minimum 1 Mbps for basic operations, 5+ Mbps recommended for multiple users, and 10+ Mbps for locations with heavy POS usage and image/video uploads.
Do I need special hardware for POS?
Basic POS works with any computer. For advanced POS, consider barcode scanners, receipt printers, cash drawers, and customer displays for optimal experience.
Common Issues & Solutions
The system is loading slowly
Solutions:
• Clear browser cache and cookies
• Check internet connection speed
• Close unnecessary browser tabs
• Try a different browser
• Contact support if issues persist
I can't log in to my account
Check these:
• Verify username and password
• Ensure caps lock is off
• Clear browser cache
• Try incognito/private browsing mode
• Contact admin for password reset
Reports are not generating properly
Troubleshooting steps:
• Check date range selection
• Verify you have report permissions
• Try a smaller date range
• Clear browser cache
• Contact support with error details
POS is not working correctly
Common fixes:
• Refresh the browser page
• Check internet connection
• Verify product setup is complete
• Ensure cash register is opened
• Test with a simple transaction
Data is not syncing between devices
Sync issues:
• Check internet connection on all devices
• Refresh browser on affected devices
• Log out and log back in
• Contact support if data loss is suspected
Data Backup & Security
How is my data backed up?
RapiNova performs automatic daily backups of all your business data. Backups are stored securely in multiple locations with encryption for maximum protection.
Can I download my data?
Yes! You can export your data in various formats including CSV, PDF, and Excel. Use the export functions in reports or contact support for complete data exports.
How secure is my business data?
Very secure! We use SSL encryption, secure data centers, regular security audits, user access controls, and comply with industry security standards.
What happens if I accidentally delete data?
Contact support immediately! We can often recover recently deleted data from backups. The sooner you contact us, the better the recovery chances.
How do I control user access and permissions?
Use User Management to assign roles and permissions. You can control what each user can view, edit, create, or delete across all system functions.
Performance Optimization
How can I make the system faster?
Optimization tips:
• Use Google Chrome for best performance
• Close unused browser tabs
• Regularly clear browser cache
• Ensure stable internet connection
• Use recommended hardware specifications
Why are large reports slow to generate?
Large reports with extensive date ranges or many records take time to process. Try smaller date ranges, use filters to reduce data, or schedule reports to run during off-peak hours.
How many users can use the system simultaneously?
RapiNova supports multiple concurrent users. The exact number depends on your subscription plan and server resources. Contact support for specific limits.
What about offline functionality?
RapiNova requires internet connection for real-time data synchronization. Limited offline functionality may be available in some modules - contact support for details.
Updates & Maintenance
How often is the system updated?
RapiNova receives regular updates including new features, security patches, and performance improvements. Updates are applied automatically with minimal disruption.
Will I be notified of system maintenance?
Yes! We notify users in advance of any scheduled maintenance that might affect system availability. Most updates happen transparently.
What if a new update causes issues?
Our team monitors all updates closely. If you experience issues after an update, contact support immediately for quick resolution.
Can I request new features?
Absolutely! We welcome feature requests from users. Contact support with your suggestions and business requirements for system improvements.
Error Codes & Messages
What does "Session Expired" mean?
Your login session has timed out due to inactivity. Simply log in again to continue. Your work is automatically saved.
Why do I see "Permission Denied" errors?
You don't have permission to access that function. Contact your administrator to request the necessary permissions for your role.
What about "Network Error" messages?
Check your internet connection, refresh the page, and try again. If the error persists, there may be a temporary connectivity issue.
How do I report technical errors?
Contact support with the exact error message, what you were doing when it occurred, and your browser information for fastest resolution.
Technical Support
Need technical assistance?