Repair & Service Module

Premium Module

Complete service and repair business management with job tracking, technician coordination, and customer satisfaction tools.

Job Management

Complete service job lifecycle from intake to completion with status tracking.

Technician Coordination

Schedule technicians, track their work, and manage field service operations.

Warranty Management

Track warranties, parts replacement, and service agreements automatically.

The Repair & Service Module integrates seamlessly with inventory, customer management, and billing systems.

Complete Service Management

Service Job Management

Job Lifecycle
  • • Customer intake and device registration
  • • Problem diagnosis and quotation
  • • Work assignment and scheduling
  • • Progress tracking and updates
  • • Quality control and delivery
Job Status Tracking
  • • Received and logged
  • • Diagnosis in progress
  • • Awaiting customer approval
  • • Work in progress
  • • Completed and ready for pickup

Technician & Field Service

Technician Scheduling
  • • Skill-based job assignment
  • • Calendar and availability management
  • • Route optimization for field service
  • • Mobile app for technicians
  • • Real-time location tracking
Performance Tracking
  • • Job completion rates
  • • Customer satisfaction scores
  • • Time to repair metrics
  • • Revenue per technician
  • • Training and certification tracking

Parts & Inventory Management

Parts Management
  • • Parts catalog with compatibility
  • • Automatic parts ordering
  • • Supplier integration
  • • Serial number tracking
  • • Parts cost tracking
Warranty & Returns
  • • Warranty period tracking
  • • Return merchandise authorization
  • • Supplier warranty claims
  • • Defective parts handling
  • • Cost recovery tracking

Service Business Success Stories

Mobile & Electronics Repair - Karachi

65%
Faster Job Completion
40%
Improved Customer Satisfaction
85%
Reduction in Lost Jobs

Challenge:

Managing 150+ device repairs daily with multiple technicians and tracking parts inventory.

Solution:

  • • Implemented digital job tracking with QR codes for each device
  • • Set up automated SMS notifications for job status updates
  • • Integrated parts ordering with automatic reorder points
  • • Created mobile app for technicians to update job status

Home Appliance Service - Lahore

50%
More Service Calls per Day
30%
Reduced Travel Time
95%
First-time Fix Rate

Field Service Excellence:

  • • GPS-based route optimization for technician schedules
  • • Mobile parts inventory lookup with van stock tracking
  • • Customer service history accessible on mobile devices
  • • Digital signatures and photos for job completion proof

Computer Service Center - Islamabad

75%
Better Parts Management
60%
Faster Warranty Claims
90%
Customer Retention Rate

Warranty & Parts Success:

  • • Automated warranty period tracking for all devices
  • • Streamlined RMA process with supplier integration
  • • Parts compatibility database to prevent ordering errors
  • • Customer notification system for warranty expiration

Real-Time Service Dashboard

Live Operations Overview

47
Active Jobs
8
Technicians Available
2.3
Avg Days to Complete
4.8
Customer Rating
Today's Service Queue
Pending Diagnosis
  • • iPhone 12 - Screen replacement
  • • Samsung TV - Power issue
  • • Dell Laptop - Blue screen
  • • AC Unit - Cooling problem
In Progress
  • • MacBook Pro - Logic board repair
  • • Washing Machine - Motor repair
  • • Gaming Console - Overheating
  • • Refrigerator - Compressor
Ready for Pickup
  • • Android Phone - Software repair
  • • Microwave - Door latch fixed
  • • Tablet - Battery replacement
  • • Router - Configuration fixed

Automated Customer Communication

Keep Customers Informed

Automatic notifications keep customers updated throughout the service process.

SMS Notifications

  • • Job received confirmation
  • • Diagnosis complete with quotation
  • • Work started notification
  • • Job completed - ready for pickup
  • • Warranty expiration reminders

Email Updates

  • • Detailed service reports
  • • Digital receipts and invoices
  • • Warranty documentation
  • • Service feedback surveys
  • • Maintenance reminders

Module Integration Benefits

Inventory Integration

  • • Automatic parts deduction
  • • Real-time stock levels
  • • Automatic reorder alerts
  • • Parts cost tracking

Customer Management

  • • Service history tracking
  • • Customer device database
  • • Preference management
  • • Communication history

Billing Integration

  • • Automatic invoice generation
  • • Labor and parts billing
  • • Payment tracking
  • • Warranty billing

Repair & Service Module Pricing

Basic Service
$249
per month
  • ✓ Job management (up to 500 jobs)
  • ✓ Basic customer notifications
  • ✓ Parts inventory tracking
  • ✓ Basic reporting
  • ✓ 2 technician accounts
Professional Service
$399
per month
  • ✓ Everything in Basic
  • ✓ Unlimited jobs and technicians
  • ✓ Field service management
  • ✓ Advanced warranty tracking
  • ✓ Mobile technician app
  • ✓ Advanced analytics
  • ✓ API integrations
Special Offer: Get 1 month free when you sign up for annual billing. Plus free setup and training worth $1,500.

Streamline Your Service Operations

Join service businesses across Pakistan who have improved efficiency and customer satisfaction with our Repair & Service Module.

Schedule Demo Call Now: +92-21-1234567
🔧 Limited Time: Free mobile technician app setup with Professional plan signup

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